Shipping Policy
Our shipping policy outlines the details and guidelines for the shipment of products purchased through our website. We aim to provide transparent and efficient shipping processes to ensure a seamless experience for our customers. Please take a moment to review the following information regarding our shipping policy:
- Processing Time: Once an order is placed, please allow 1-2 business days for processing. During peak seasons, processing times may be slightly longer due to high order volumes.
- Shipping Rates and Options: We offer a variety of shipping options to cater to our customers’ needs. Shipping rates are calculated based on the selected shipping method, package weight, and destination. Customers have the option to choose from standard, expedited, or express shipping at checkout.
- Domestic and International Shipping: We provide both domestic and international shipping services. For international orders, please note that customs duties and taxes may apply, and customers are responsible for any additional charges incurred.
- Tracking Information: Once an order has been shipped, customers will receive a shipping confirmation email with tracking information. This allows customers to monitor the progress of their shipment and anticipate its arrival.
- Delivery Time: Delivery times vary based on the shipping method selected and the destination. While we make every effort to ensure timely delivery, external factors such as weather conditions or carrier delays may impact the delivery schedule.
- Standard Delivery: 3-7 business days
- Express Delivery: 1-3 business days
- International Delivery: 7-14 business days
- Shipping Restrictions: Certain products may have restrictions on shipping due to regulations or carrier limitations. Customers will be notified during the checkout process if any restrictions apply to their order.
- Shipping Address: Customers are responsible for providing accurate shipping information. Any errors in the shipping address provided may result in delays or additional fees for re-routing.
- Order Tracking: Customers can track their orders directly on our website by entering their order number and email address on the designated tracking page.
We are committed to providing reliable and efficient shipping services to our customers. If you have any further questions regarding our shipping policy, please feel free to contact our customer support team for assistance at info@i5store.com